Features

Everything you need to reply at scale

From AI drafting to approval workflows, every feature is built to save time without losing the human touch.

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Brand Voice

Replies that sound like you wrote them

Train the AI on your tone — friendly, formal, witty, or empathetic. Every reply matches your business personality, whether it's a glowing 5-star review or a critical complaint.

  • Custom tone descriptors
  • Per-location voice profiles
  • Learn from your past replies

Brand Voice Settings

Friendly Professional Witty Empathetic
"Thanks so much for the kind words, Sarah! We're thrilled you had a great experience with our team. Looking forward to seeing you again soon!"
Review Queue 3 new
SM

Sarah Miller — 5 stars

"Best plumber in the area..."

Draft ready
JD

James Donovan — 2 stars

"Took longer than promised..."

Needs approval
RB

Robert Brown — 5 stars

"Exceptional work..."

Draft ready
Review Queue

Never miss a review again

All your Google reviews flow into one organised queue. See what's new, what's drafted, and what needs your approval at a glance.

  • Real-time sync via Google Pub/Sub
  • Sort by rating, date, or location
  • Bulk actions for high-volume businesses
Low-Star Handoff

Sensitive reviews get flagged for you

Reviews under 4 stars trigger an approval workflow. The AI drafts a response, but nothing goes live until you've reviewed and approved it.

  • Customisable star threshold
  • Instant email alerts for flagged reviews
  • Edit, regenerate, or write from scratch

Flagged Review Alert

2-star review from James Donovan

Needs Approval

"Took longer than promised and left a mess. Disappointed with the service overall."

AI Draft

"Hi James, I'm sorry we fell short of your expectations. Timeliness and cleanliness are standards we hold ourselves to, and I'd like to make this right. Please call me directly at (555) 123-4567. — Mike"

All Features

A complete toolkit for review management

AI Reply Generation

OpenAI-powered drafts that match your brand voice every time.

Approval Workflow

Flag low-star reviews for manual approval before posting.

Multi-Location

Manage reviews across unlimited locations from one dashboard.

Custom Brand Voice

Define your tone and key phrases for consistent replies.

Analytics

Track response rate, average rating, and review velocity.

Email Alerts

Get notified instantly when flagged reviews need attention.

Auto-Post

Set 4+ star reviews to post automatically without approval.

Secure OAuth

Encrypted tokens. We never store your Google password.

Scheduled Reports

Weekly or monthly digest of review activity emailed to you.

Team Access

Add team members with role-based permissions.

Draft History

See every version of a reply. Revert or compare anytime.

Custom Workflows

Custom plans can cover higher-volume client reporting workflows.

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