Home Services Templates | Local Review Reply

Create on-brand review replies for home service businesses

Free includes 3 AI replies, brand voice, approval workflows, analytics, and 1 location. Starter is A$5/month for 1 location and 30 replies/month. Growth is A$19/month for up to 3 locations and 300 replies/month. Scale is A$49/month for up to 10 locations and 1,000 replies/month. Custom plans are available above Scale. 2-minute signup via Google.

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Best template pattern for home service businesses

The safest template pattern is short, specific, and rating-aware. Thank positive reviewers, acknowledge mixed feedback, and move complaints into direct contact when the issue needs private details or fact checking. Local Review Reply uses these patterns as guardrails, then adapts the draft to the exact review and business voice.

Templates

5-star job review

Thanks for the great review. We are glad the team made the job easy and left you happy with the service. We appreciate you choosing us.

4-star timing feedback

Thanks for the positive review and for the feedback on timing. We are glad the work itself was strong, and we will keep improving the scheduling experience.

Low-star service complaint

We are sorry this was your experience. Please contact the office with the booking details so we can review what happened and follow up properly.

Keep approval on for

Damage claims
Warranty disputes
Late arrivals
Safety or insurance concerns

Related templates

Frequently asked questions

Can home service businesses use the same reply template every time?

No. Use templates as a starting point, then adapt the reply to the rating, wording, and business voice.

Can these templates be automated?

Positive replies can often be automated after brand voice training. Low-star and sensitive reviews should stay in approval.

What should never go in a public reply?

Private customer details, internal records, medical or legal specifics, refund promises, and arguments about unverified facts.

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