5-star stay review
Thank you for the lovely review. We are glad you enjoyed your stay and felt looked after by the team. We hope to welcome you back again.
Local Review Reply guide
Google Review Response Templates for Hotels
Google review response templates for hotels handling room, cleanliness, booking, staff, noise, and guest experience feedback.
Create on-brand review replies for hotels
Free includes 3 AI replies, brand voice, approval workflows, analytics, and 1 location. Starter is A$5/month for 1 location and 30 replies/month. Growth is A$19/month for up to 3 locations and 300 replies/month. Scale is A$49/month for up to 10 locations and 1,000 replies/month. Custom plans are available above Scale. 2-minute signup via Google.
Start free — no credit card Try the free demoBest template pattern for hotels
The safest template pattern is short, specific, and rating-aware. Thank positive reviewers, acknowledge mixed feedback, and move complaints into direct contact when the issue needs private details or fact checking. Local Review Reply uses these patterns as guardrails, then adapts the draft to the exact review and business voice.
Templates
4-star noise feedback
Thank you for the positive feedback and for mentioning the noise. We are glad there were positives in your stay and will review the concern with the team.
Low-star room complaint
We are sorry your stay did not meet expectations. Please contact us directly with your booking details so we can review this properly.
Keep approval on for
- Cleanliness issues
- Booking disputes
- Refund requests
- Staff conduct
Related templates
Frequently asked questions
Can hotels use the same reply template every time?
No. Use templates as a starting point, then adapt the reply to the rating, wording, and business voice.
Can these templates be automated?
Positive replies can often be automated after brand voice training. Low-star and sensitive reviews should stay in approval.
What should never go in a public reply?
Private customer details, internal records, medical or legal specifics, refund promises, and arguments about unverified facts.
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