Lawyers Templates | Local Review Reply

Create on-brand review replies for law firms

Free includes 3 AI replies, brand voice, approval workflows, analytics, and 1 location. Starter is A$5/month for 1 location and 30 replies/month. Growth is A$19/month for up to 3 locations and 300 replies/month. Scale is A$49/month for up to 10 locations and 1,000 replies/month. Custom plans are available above Scale. 2-minute signup via Google.

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Best template pattern for law firms

The safest template pattern is short, specific, and rating-aware. Thank positive reviewers, acknowledge mixed feedback, and move complaints into direct contact when the issue needs private details or fact checking. Local Review Reply uses these patterns as guardrails, then adapts the draft to the exact review and business voice.

Templates

5-star professionalism review

Thank you for the kind feedback. We are glad you felt supported and informed throughout the process. We appreciate you taking the time to share your experience.

4-star communication feedback

Thank you for the feedback. We are glad there were positives in your experience, and we hear the note about communication. We will keep working on making updates clear and timely.

Low-star concern

We are sorry to read this. We take feedback seriously and would like to understand your concerns directly. Please contact the office so the appropriate person can review this privately.

Keep approval on for

Client confidentiality
Case outcomes
Fee disputes
Named staff complaints

Related templates

Frequently asked questions

Can law firms use the same reply template every time?

No. Use templates as a starting point, then adapt the reply to the rating, wording, and business voice.

Can these templates be automated?

Positive replies can often be automated after brand voice training. Low-star and sensitive reviews should stay in approval.

What should never go in a public reply?

Private customer details, internal records, medical or legal specifics, refund promises, and arguments about unverified facts.

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