Restaurants Templates | Local Review Reply

Create on-brand review replies for restaurants

Free includes 3 AI replies, brand voice, approval workflows, analytics, and 1 location. Starter is A$5/month for 1 location and 30 replies/month. Growth is A$19/month for up to 3 locations and 300 replies/month. Scale is A$49/month for up to 10 locations and 1,000 replies/month. Custom plans are available above Scale. 2-minute signup via Google.

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Best template pattern for restaurants

The safest template pattern is short, specific, and rating-aware. Thank positive reviewers, acknowledge mixed feedback, and move complaints into direct contact when the issue needs private details or fact checking. Local Review Reply uses these patterns as guardrails, then adapts the draft to the exact review and business voice.

Templates

5-star meal review

Thanks for coming in and for the kind review. We are glad you enjoyed the meal and felt looked after by the team. Hope we can welcome you back soon.

4-star slow service review

Thanks for the honest feedback. We are glad you enjoyed the food, and we are sorry service was slower than it should have been. We will keep working on that.

Low-star cold food review

We are sorry your meal arrived that way. That is not the experience we want guests to have. Please contact us directly with the booking or order details so we can look into it.

Keep approval on for

Food safety claims
Allergy issues
Refund disputes
Staff conduct

Related templates

Frequently asked questions

Can restaurants use the same reply template every time?

No. Use templates as a starting point, then adapt the reply to the rating, wording, and business voice.

Can these templates be automated?

Positive replies can often be automated after brand voice training. Low-star and sensitive reviews should stay in approval.

What should never go in a public reply?

Private customer details, internal records, medical or legal specifics, refund promises, and arguments about unverified facts.

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