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Free includes 3 AI replies, brand voice, approval workflows, analytics, and 1 location. Starter is A$5/month for 1 location and 30 replies/month. Growth is A$19/month for up to 3 locations and 300 replies/month. Scale is A$49/month for up to 10 locations and 1,000 replies/month. Custom plans are available above Scale. 2-minute signup via Google.
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Yext or Local Review Reply: which one should you use?
Yext Reviews is the reputation module inside Yext's wider digital presence platform. Yext describes it as monitoring reviews across 80+ review sites, generating review requests by email, SMS, QR code, and CRM trigger, drafting AI responses that a person edits and approves, and reporting sentiment and competitive benchmarks across locations. It sits next to Yext Listings, which Yext describes as distributing business data through 200+ direct publisher integrations. Local Review Reply does none of the listings or review-request work. It covers one workflow: read Google Business Profile reviews, draft a reply in the business's own voice, hold every 1, 2 and 3-star review for a person to approve, and post the approved reply back to Google. So the real question is not which product has more modules. It is whether you are buying a digital presence programme across many directories, or a Google review reply routine you can run every week.
Choose the one that matches the job
Choose Yext if
- Customers leave reviews on Facebook, Yelp, or industry sites as well as Google, and you need all of them in one dashboard.
- You need business details pushed and kept accurate across many directories and maps, not only Google.
- You want review requests generated automatically by email, SMS, QR code, or CRM trigger.
- You need enterprise controls such as role-based access, audit trails, or healthcare data handling.
- You are running a multi-location digital presence programme and can budget for a quote-led platform.
Choose Local Review Reply if
- Google Business Profile is where your reviews actually are, and answering them is the bottleneck.
- You want the price and the limits published before you talk to anyone.
- You want every 1, 2 and 3-star review held for a person to approve before anything goes public.
- You want replies that sound like your business, trained on replies you have already posted.
- You want to be connected and drafting the same day rather than scheduled into an onboarding.
At a glance
| Local Review Reply | Yext |
|---|
| Main job | Reply to Google Business Profile reviews and post the approved reply back to Google. | Manage digital presence across listings, pages, search, and reviews, with reviews as one module. |
| Review sites covered | Google Business Profile only. | Yext says Reviews monitors 80+ review sites, including Google, Facebook, and Yelp. |
| Asking for new reviews | Not included. Local Review Reply answers reviews you already have. | Yext says it automates review requests by email, SMS, QR code, and CRM trigger. |
| Listings and directories | Not included. | Yext Listings publishes through 200+ direct publisher integrations. |
| Approval before posting | 1, 2 and 3-star reviews are always held for approval. 4 and 5-star replies auto-publish only if you switch that on, and only after the draft passes length, banned-phrase, contact-safety and persona checks. Every draft shows as pending, approved, posted, failed, or rejected. | Yext lists approval workflows, role-based access, response templates, and rules-based auto-responses. |
| Brand voice | Trained from real replies the business would post again, per location. | Yext lists AI-drafted responses with customisable templates and response rules. |
| Setup | Google sign-in and Business Profile connection, usually a couple of minutes. | Enterprise onboarding. Confirm scope, timeline, and who does the implementation. |
| Locations and packaging | Free covers 1 location. Paid plans run to 10 locations, with custom plans above that. | Platform packages are quote-led. Yext's reseller tiers are aimed at customers under 25 locations. |
| Published pricing | A$0 free, then A$5, A$19, and A$49 per month. Monthly, cancel any time. | Platform packages say "Contact us". Yext publishes self-serve listings plans billed annually, where review monitoring appears only on the top self-serve tier. |
Buying checks
- Ask which review sites actually matter in your industry, and whether Google alone would cover them.
- Check whether you need listings distribution at all, or whether your Google, Apple, and Facebook profiles are already accurate.
- Price both options at your real location count, including any annual commitment.
- Confirm the contract term, renewal date, and notice period in writing before signing anything.
- Run both tools over the same five real reviews and compare the drafts, not the feature lists.
- Check who approves a 1-star reply in each system, and whether that rule can be enforced rather than remembered.
Frequently asked questions
Does Yext handle Google reviews?
Yes. Yext says its Reviews product monitors reviews across 80+ review sites including Google, drafts AI responses for a person to edit and approve, and reports sentiment across locations. Google is one of the sites it covers rather than the only one.
What does Yext do that Local Review Reply does not?
Yext covers listings distribution through 200+ direct publisher integrations, monitors reviews on sites beyond Google, and automates review requests by email, SMS, QR code, and CRM trigger. Local Review Reply does none of those. It only reads, drafts, approves, and posts replies on Google Business Profile.
What does Local Review Reply do that Yext does not?
Local Review Reply publishes its prices and limits, so a small business can start without a sales call, and it holds every 1, 2 and 3-star review for approval by rule rather than by habit. It is a narrower product, which is the point when Google replies are the only job to be done.
Is Local Review Reply cheaper than Yext?
The two are not directly comparable. Local Review Reply publishes a free tier and paid plans from A$5 per month. Yext's platform packages are quote-led, so the only reliable comparison is a quote for your own location count against the published Local Review Reply plan you would need. Confirm current terms with both vendors.
Can I test Local Review Reply before switching from Yext?
Yes. Use the free demo or free plan to draft replies to reviews you already have, and compare the output with what you get today before changing anything.
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