5-Star Google Review Response Examples | Local Business Templates

Draft better 5-star Google review replies

Free includes 3 AI replies, brand voice, approval workflows, analytics, and 1 location. Starter is A$5/month for 1 location and 30 replies/month. Growth is A$19/month for up to 3 locations and 300 replies/month. Scale is A$49/month for up to 10 locations and 1,000 replies/month. Custom plans are available above Scale. 2-minute signup via Google.

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How should a business respond to a 5-star Google review?

Respond to a 5-star Google review by thanking the customer, reflecting one safe detail from the public review, and ending naturally. Keep it brief. The reply is not only for the reviewer; it is also for future customers deciding whether the business feels attentive and trustworthy.

Examples you can adapt

Local service business

Thanks for the great review. We are glad the team made the process easy and that you were happy with the service. We appreciate you choosing us.

Restaurant

Thanks for coming in and for the kind words. We are glad you enjoyed the meal and felt looked after by the team. Hope to see you again soon.

Healthcare or wellness

Thank you for sharing this. We are glad you felt comfortable and looked after by the team. Your feedback means a lot to the practice.

5-star reply checklist

Thank the reviewer directly.
Mention one public detail only if it sounds natural.
Keep the reply between 35 and 80 words.
Do not use the same reply every time.

How to apply this safely

Use the examples as starting points, not as final legal, medical, financial, or property advice. A public Google review reply should reassure future customers without exposing private records or turning the review thread into a dispute. For everyday positive reviews, a short reply can usually be approved quickly after the business voice is trained. For low-star reviews, refunds, staff conduct, safety, clinical care, legal matters, or property defects, keep the draft in approval and check the facts before posting.

Paste 3-5 real replies that already sound like the business.
Set 1-star and 2-star reviews to alert plus approval.
Review the first 10 drafts before using auto-publish.
Refresh examples when the business changes tone, services, or locations.

Source context

Google says businesses can reply to reviews after verification, and that customers are notified when a reply is posted. Google also says helpful replies and positive reviews can help a Business Profile stand out. Local Review Reply uses those public Google review workflows, but it is not affiliated with or endorsed by Google LLC.

Sources: Google review management guidance and Google local ranking guidance.

Frequently asked questions

Can 5-star replies be auto-published?

Often yes after brand voice training and review of the first draft batch. Keep approval available for reviews that mention private details.

How long should a 5-star reply be?

Most 5-star replies work best at 35-80 words.

Should every 5-star reply mention the service?

Only when it fits naturally and the reviewer already made the context public.

Ready to stop hand-writing every Google review reply?

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